18 Jul Ten Must Have Of Great Hotel Services
Any traveler would tell you that a nice hotel service will make the whole trip to the hotel memorable. There are many ways a hotel can improve in its services, but some of the must-haves that great hotel needs include.
A good manager
A hotel requires a good general manager who is on-premises at all times to ensure everything works perfectly at the hotel. A general manager should always be out and greet the guest and be committed and connected to them to help set a good tone for the overall environment of the hotel.
The perfect personality
A great hotel works with the right team of management and the frontline. The team needs to have the perfect personality to ensure that the guests have the best experience. It is important that their behavior goes more than just cheerfulness.
Easy check-in and checkout
Check-ins can be personalized experience for both the guest as well as the hotel. A quick check is always appreciated. Make sure that there is a valet or a doorman to help the guest in the process of checking in. Try to be happy and welcome them in with a smile; it makes them feel special. Checkouts also need to be convenient and also a manager should make sure that the guest feels appreciated.
Discretion with names
Knowing guest named makes the guest feel valued and the names should be addressed very respectfully, especially if you are in a public setting.
A hotel team should not dictate how a guest should live in the hotel. Treat them respectfully and provide them with what they need but do not presume, rather observe.
One of the main things that guests look for in a hotel is the aesthetic appeal. The accents of the room should be useful and tasteful. Furnish your hotel with the right furniture. Also, another way you can improve is by adding in welcome gifts.
Standout room service
A room service menu should describe the dish well and be timely is much appreciated. Try to make a presentation and remove the cart from hidden service are and not the hallway. Marimont Inn luxury hotel is one such hotel which excels in having the best room services in the state.
Good housekeeping personnel should be observant and ensure that everything is kept clean and tidy and also ensure never to move your possessions. Housekeeping also needs to be silent as noisy housekeeping may disturb the guest.
Knowing the terrain
It is important the guest knows everything about the hotel services from dining to entertainment and especially about the charges. The hotel team must be well aware of the surroundings and help the guest as he stays at the hotel.
The bottom line is that the main goal of any team is to ensure that the hotel works well and create a memorable experience in the mind of the guests.